Terms & Conditions
Effective Date: November 13, 2026
About Valley Home Services LLC
Valley Home Services LLC (“VHS,” “we,” “us,” or “our”) provides home repair, maintenance, and renovation services in Maryville, Tennessee, and surrounding communities. These terms apply to the use of our website and participation in our text messaging program.
Website Use and Service Requests
You may use our website to learn about our services, contact our team, and request an estimate or appointment. Please provide accurate information and only submit information you are authorized to share. You may not use our website for unlawful activities or interfere with its operation.
Submitting a contact form or sending a message does not confirm an appointment, establish a final price, or authorize work. We will confirm availability, project details, and next steps directly with you.
Estimates and Project Agreements
The scope of work, pricing, payment schedule, deposits, materials, changes, cancellation terms, and any warranties for a project will be addressed in that project’s written estimate or service agreement.
If those project terms conflict with these general website terms, the project agreement controls for that project. These website terms do not replace a signed project agreement or limit rights that cannot lawfully be waived.
Text Messaging Terms
Program Name: Valley Home Services LLC Customer Communications.
With your consent, we may send service-related SMS or MMS messages concerning your inquiry or project. Messages may include:
Responses to service requests.
Estimates and approval requests.
Appointment confirmations and reminders.
Scheduling and arrival updates.
Project updates.
Invoices and payment reminders.
Customer support.
Some messages may be sent using automated technology through our service providers, including Jobber.
Message frequency varies based on your inquiries, appointments, project activity, and conversations with our team. Message and data rates may apply. Contact your wireless carrier for information about your messaging plan.
Providing a phone number or using our website does not, by itself, enroll you in text messaging. We obtain consent through the applicable opt-in process before sending messages that require consent.
Consent to receive text messages is not a condition of purchasing services. This customer communications program does not include promotional text messages.
Opting Out
Reply STOP to any text message from VHS to unsubscribe.
You may receive one final message confirming your opt-out. After that, we will stop sending messages through that program unless you opt in again.
Opting out of texts does not cancel a scheduled service or change your payment obligations. Contact us to discuss your project or arrange another way to communicate.
Getting Help
Reply HELP for assistance, call 865-414-5925, or email valleyhomeservices@gmail.com.
Please notify us if your phone number changes or you no longer control the number you provided.
Message Delivery
Message delivery depends on your carrier and network availability and may be delayed or unsuccessful. Carriers are not liable for delayed or undelivered messages.
Text messaging is not an emergency service. For immediate danger or a life-threatening emergency, call 911.
For information about how we handle personal information and texting consent, please review our Privacy Policy.
Website Content and Third-Party Services
Our website provides general information about VHS and our services. Availability and project requirements may change. Please confirm details directly with us before relying on website information for a specific project.
Our website may link to third-party websites or tools. Those services have their own terms and privacy practices.
Website text, branding, and original images belong to VHS or their respective owners. Please obtain permission before reusing them beyond uses permitted by law.
Changes to These Terms
We may update these terms by posting a revised version and effective date. Changes apply prospectively and do not change an existing signed project agreement without the required agreement of the parties. If a change requires new consent, we will obtain it.
Contact Us
Valley Home Services LLC
Mailing Address: [VHS BUSINESS MAILING ADDRESS, CITY, STATE, ZIP]
Phone: 865-414-5925
Email: valleyhomeservices@gmail.com
Privacy Policy
Effective Date: November 13, 2026
Valley Home Services LLC (“VHS,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, share, and protect personal information when you visit our website, request services, become a customer, or communicate with us, including by text message.
Information We Collect
Depending on how you interact with us, we may collect:
Contact information: Your name, phone number, email address, and mailing or service address.
Service information: Project descriptions, property details, photos you provide, estimates, appointment details, job notes, and service history.
Communications and consent records: Form submissions, emails, text messages and attachments, customer support correspondence, and records of messaging consent or opt-out requests.
Transaction information: Invoices, payment status, and transaction records.
Website information: Technical and usage information, such as IP address, browser or device type, pages visited, and interactions with our website, collected through our website platform and enabled tools.
We collect information directly from you, through our communications and service work, and through providers that support these activities.
Online payment details are handled through the payment provider used for the transaction. Please do not send full card numbers, passwords, or other sensitive financial information by text message or website contact form.
How We Use Your Information
We use personal information to:
Respond to inquiries and prepare estimates.
Schedule, manage, and complete service work.
Communicate about appointments and projects.
Issue invoices and process or track payments.
Provide customer support.
Maintain project and business records.
Improve our website and services.
Prevent misuse and meet legal obligations.
Text Messages and Mobile Information
If you opt in to texting, VHS may send service-related messages about estimates, appointments, scheduling, job progress, invoices, payment reminders, and customer support.
Message frequency varies. Message and data rates may apply. This messaging program does not include promotional texts.
Reply STOP to unsubscribe. Reply HELP for assistance, or contact 865-414-5925 or valleyhomeservices@gmail.com.
We may send one final message confirming your opt-out. We retain the records needed to honor your opt-out request.
We do not sell or share mobile phone numbers, SMS opt-in data, or text messaging consent with third parties or affiliates for their marketing or promotional purposes.
We share this information only with service providers that need it to operate and support our messaging program, such as Jobber and messaging delivery providers, or when disclosure is legally required. Their access is limited to supporting those functions.
Please review our Terms & Conditions for additional messaging terms.
When We Share Information
We do not sell personal information or share it with other businesses for their own marketing.
We may disclose information as necessary to:
Service Providers
We use providers to support website hosting, customer management, scheduling, messaging, payment processing, accounting, and technology operations, including Squarespace and Jobber where used.
People Performing Your Services
Authorized team members and service partners may receive relevant project and contact information needed to complete the work you request. SMS opt-in data and consent are not shared for their marketing.
Legal and Protective Purposes
We may disclose information to comply with applicable law or valid legal requests, address fraud or security issues, or protect lawful rights and safety.
We limit disclosures to information needed for the stated purpose.
Cookies and Website Tools
Our Squarespace website and its enabled tools may use cookies and similar technologies to operate the site and understand its use.
[INSERT VERIFIED DETAILS ABOUT ENABLED ANALYTICS, ADVERTISING PIXELS, EMBEDDED SERVICES, AND AVAILABLE COOKIE CONTROLS BEFORE PUBLISHING.]
You can manage cookies through your browser settings and any cookie controls available on our website. Disabling some cookies may affect website features.
Third-party websites and services linked from our website have their own privacy policies.
How We Store and Protect Information
We maintain reasonable administrative and technical safeguards designed to protect personal information, including limiting access to authorized people and using password-protected business systems.
No internet transmission or storage system is completely secure.
Information Retention
We retain personal information as reasonably needed to provide services, maintain project and financial records, resolve disputes, meet legal obligations, and honor communication preferences.
Retention depends on the type of information and the reason it is kept. Information is deleted or de-identified when it is no longer needed, subject to applicable retention requirements.
Your Choices and Requests
You may contact us to request access to, correction of, or deletion of your personal information, or to ask questions about our privacy practices.
We may verify your identity before responding. Some information may need to be retained for legal, accounting, project, or opt-out compliance purposes.
We will respond as required by applicable law. Additional rights may apply depending on your location.
You can opt out of text messages at any time by replying STOP. Contact us if you would prefer another available way to communicate about services.
Children’s Privacy
Our website and services are intended for adults seeking home services. We do not knowingly collect personal information from children under 13.
If you believe a child has provided information to us, please contact us so we can address it.
Changes to This Policy
We may update this policy as our practices change. The current version and effective date will appear on this page. We will provide any additional notice or obtain consent required by applicable law.
Contact Us
Valley Home Services LLC
Mailing Address: [VHS BUSINESS MAILING ADDRESS, CITY, STATE, ZIP]
Phone: 865-414-5925
Email: valleyhomeservices@gmail.com